Refund Policy

At Saerom Beauty, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

1. Eligibility for Refund: Refund requests will only be considered within 7 days from the date you receive the product.
2. Reasons for Refund: A refund will be issued if the product is found to be defective or if there is a verifiable mistake made by the seller.
3. Process: To request a refund, please contact our customer support team at [email/contact] with the following details:
   • Order number
   • A description of the issue
   • Supporting evidence (such as photos or videos) of the defect or seller’s mistake.
4. Refund Approval: Refunds will be processed once the issue is verified and approved by our team. The refund will be credited back to the original method of payment.
5. Non-Refundable Items: Products that have been used or damaged by the customer, or if the product is returned after 7 days, will not be eligible for a refund.

Thank you for choosing Saerom Beauty!